We accept returns within 14 days of delivery for a full refund to your original payment method. 

We also offer an extended 60-day return window from the date of delivery for store credit or exchange, provided items are in new, unused condition with original packaging.

Items must be unworn and unused and in a saleable condition with the original tags still attached;

Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); and please note the customer is responsible for the cost of returns postage.

Please contact us before proceeding with any return. Returns made before contacting us will not be accepted.

Return Address

Sarah & Stone HQ,

5700 E Airport Dr,

Ontario, CA,

91761, US

General Return Conditions

• Items must be unworn, unused, and in a saleable condition with the original tags still attached.

• Items must be returned in the original packaging, including sealed boxes, branded dust bags, and shoe boxes (clear plastic packaging not required, except for products sealed for hygiene reasons).

• Please contact us before sending any return. Returns made without prior contact will not be accepted.

• Email: info@sarahandstone.com

Additional Return Policy for Klarna Purchases

For purchases made using Klarna, customers have the right to return their order for a full refund within 14 days of delivery.

• Items must be unopened, unused, and in their original packaging for sanitary reasons.

• This policy applies only to Klarna purchases and overrides our standard exchange/store credit policy for those transactions.

• No restocking fees, store credit, or exchanges will be offered for Klarna purchases — a full refund will be issued once the returned item is received and inspected.