1. When will I receive my confirmation email?

You will receive your confirmation email with your order number instantly after placing an order.



2. When will I receive my shipping confirmation email with my tracking number?

You will receive your shipping confirmation email 1-2 business days after your purchase.



3. When should I expect to receive my item?

Please allow 1-2 days for us to process items for shipment once an order is placed.

Once an item is shipped estimated delivery time for standard shipping is 2-7 business days. This depends on location.

We also offer express shipping which is an estimated delivery time of 1-2 business days.

4. What happens if I want to return a item?

We accept returns within 14 days of delivery for a full refund to your original payment method. 

We also offer an extended 60-day return window from the date of delivery for store credit or exchange, provided items are in new, unused condition with original packaging.

Items must be unworn and unused and in a saleable condition with the original tags still attached;

Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); and please note the customer is responsible for the cost of returns postage.

Please contact us before proceeding with any return. Returns made before contacting us will not be accepted.

info@sarahandstone.com



5. When can I expect a response to my email?

Our office hours are 9-5 Monday - Friday. Any email sent outside of those times will be answered as soon as we get back into the office. This includes Facebook messages.

Our email address is:

info@sarahandstone.com

Thanks from Sarah & Stone team :)